Unit 10, 565 Blandford Road, Poole, Dorset, BH165BW

We’re open Monday – Friday, 9 a.m. – 17:00 p.m. BST

Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Shipping is charged by weight and will be calculated at checkout. Our costs vary from £4 – £14.40 depending on package dimensions. We often subsidise shipping costs for larger items.

Which payment methods are accepted in the Online Shop?

We accept all major debit and credit cards including American Express. PayPal is also accepted.

How long will delivery take?

Items are usually picked and shipped the same day, for larger items some couriers quote 2-3 days.

How secure is shopping in the Online Shop? Is my data protected?

Our website is secured using SSL encryption. No credit card information is stored on this website. We routinely check and monitor our platform to ensure industry leading standards are upheld.

What exactly happens after ordering?

Once your order has been confirmed at the checkout stage, you will receive an email with an order confirmation. We then get a similar email with your order instruction. If for whatever reason your order is out of stock, we will notify you as soon as possible. If everything is in stock, you will receive a second email with a dispatch notification.

Do I receive an invoice for my order?

Your order confirmation will come with a copy of your invoice.

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